Mediqal H.I. - World Class Support for eMEDRenal Users

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info@mediqal.com
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Dedicated Renal Care
Software and Support

World Class Support for eMEDRenal Users

Support, Service and Training

User and product support is provided by people with in-depth knowledge of the product and application who also have recourse to supporting clinical expertise when necessary. The clinical support-orientated ethos described above is appreciated by users, and they have confidence that their query or problem will be resolved appropriately.

Mediqal H.I. operates an ‘Annual Support Programme’ in which user sites are able to pre-purchase blocks of ‘support days’ that they can use to purchase user training sessions or technical services that are not covered by the product maintenance fee such as creation of complex reports, design of correspondence templates and local configuration tasks. This is a popular programme with user sites for its flexibility and for its timeliness and recognition of hospital budgeting processes.


Support Request Form Client Site: Contact Name: Phone: Ext.: Email: Product Name: Type of Request: Category of Request: Type of Interface: Please state the severity of your problem: Please provide a detailed description of the support request along with any helpful information in this space. Upoad files that may be useful such as screen shots or reports:

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Support, Service and Training

Support Request Form